Frequently Asked Questions
Answers to all your questions about bd998
From account verification to bonuses, withdrawals, and deposits — find detailed answers to all your questions about the bd998 platform on a single page.
Whether you are new to bd998 or have been playing for a while, having questions is perfectly normal. This FAQ page is here so you can find the right information on your own at any time. More than 20 questions are arranged across four categories below — tap on any question to see the full answer. If something is still unclear, our support team is always ready to help.
Questions & Answers by Category
Choose your category and click on a question.
Verification & Documents
At bd998, you are usually asked to verify when you submit your first withdrawal request or when a large transaction occurs on your account. Beyond that, our team may request verification at any time to ensure security. Submitting your documents promptly keeps the process moving and prevents any delay in your withdrawals.
Yes, the name registered on your bd998 account must exactly match the name on your bKash, Nagad, Rocket, Upay, or bank account. If the names do not match, your withdrawal may be held. So when registering, make sure to use the exact name on your mobile banking account.
If your documents are rejected the first time, there is no need to worry. Read the reason for rejection carefully — it is usually due to a blurry image, a name mismatch, or an expired document. Resubmit with clear and correct documents, or contact us directly via live chat and we will help you complete the process.
bd998 protects your personal information and documents using SSL encryption. No documents submitted for verification are shared with any third party. The information is used solely for account verification and fraud prevention purposes. For more details, please read our privacy policy.
Generally you can deposit and start playing, but you will need to verify your account before making a withdrawal. We recommend completing verification right after registration so you do not have to wait when you want to withdraw your winnings. It also keeps your account secure.
Bonus Terms & Conditions
When you open an account at bd998 for the first time, you get a 200% bonus on your first deposit, up to ৳20,000. For example, if you deposit ৳1,000, you receive a ৳2,000 bonus and your total balance becomes ৳3,000. To claim the bonus, log in to your account and select the offer at the time of your first deposit — the bonus will be added automatically.
The bonus amount must be wagered 20 times before it can be withdrawn — only on the bonus amount, not on the deposit. For example, if you receive a ৳2,000 bonus, you need to place a total of ৳2,000 × 20 = ৳40,000 in bets before it becomes withdrawable. Once the requirement is met, winnings from the bonus can be withdrawn normally.
No, the welcome bonus can only be claimed once per player. If the same person tries to claim the bonus by opening multiple accounts, bd998 reserves the right to close those accounts in accordance with its rules. However, regular players have access to reload bonuses, VIP cashback, and many other benefits.
Yes, you can cancel an active bonus at any time. Simply inform our support team via live chat. Keep in mind though — cancelling the bonus will also void the bonus amount and any winnings made with it. Only your original deposit balance will remain.
Yes, bd998 bonuses must be used within a set period. The expiry date for each bonus is communicated at the time of claiming. If the wagering requirement is not met within the specified time, the bonus will automatically expire and be cancelled. So once you claim a bonus, start playing promptly.
The bd998 welcome bonus goes up to a maximum of ৳20,000. For example — if you deposit ৳22,000 or more, the bonus will still be capped at ৳20,000 and your total balance will be ৳42,000. Any amount deposited above the cap is not counted as a bonus; it simply remains in your real balance.
Withdrawal Questions
Approved withdrawals at bd998 generally reach your bKash, Nagad, Rocket, or Upay account within 15 minutes to 2 hours. Bank transfers may take a little longer due to the bank's own processing time. As long as verification is complete and all details are correct, the transfer should arrive within that window.
The minimum withdrawal amount at bd998 is ৳800. Withdrawal requests below this amount cannot be submitted. Once your balance is ৳800 or more, you can submit a withdrawal request at any time. Contact our support team to find out if there is a specific maximum limit.
"Pending" means your request has reached our team and is being processed. It should normally be completed within 15 minutes to 2 hours. If more than 2 hours have passed and it is still pending, let us know via live chat and we will resolve it quickly.
No, bd998 only releases funds to bKash, Nagad, Rocket, or Upay numbers registered in your own name. Withdrawals to third-party accounts are not approved under any circumstances. This rule exists for your security — it is strictly enforced to prevent fraud and unauthorized transactions.
bd998 does not generally charge any platform fee for withdrawals. However, your mobile banking provider (bKash, Nagad, etc.) may apply a small charge according to their own policy. That is part of the respective service's terms and is outside bd998's control.
How to Deposit
bd998 currently supports five deposit methods: bKash, Nagad, Rocket, Upay, and bank transfer. For bank transfers, major Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank, and Islami Bank are supported. The minimum deposit amount is ৳100 for all methods.
To deposit at bd998 using bKash, log in, go to the Cashier section, and select bKash. Send the payment from your bKash app to the merchant number shown, then enter the transaction ID in the deposit form. Your balance is usually updated within a few minutes.
Yes, Nagad users can deposit just as easily by selecting Nagad from the Cashier section. You can make the payment using either the Nagad app or the USSD code (*167#). Once the payment is successful, enter the transaction ID in the deposit form and your balance will be updated shortly.
Occasionally there may be a short delay in updating your balance even after a successful payment. First, confirm from the SMS or app of your payment method that the money has been deducted. Then contact us via live chat with your transaction ID and we will verify it quickly and add the balance manually.
The minimum deposit at bd998 is just ৳100 for all methods. This is very convenient for players in Bangladesh — you can start playing even on a small budget. Whether through bKash, Nagad, Rocket, Upay, or bank transfer, you can top up your account with ৳100 and start playing right away.
Bank transfers may take a little longer to reflect in your balance compared to mobile banking, because of the bank's own processing time. So if you want to start playing quickly, using bKash or Nagad is the most convenient option. For any assistance with bank transfers, contact us via live chat.
Still have questions? We are always here for you
The bd998 support team is available 24 hours a day, 7 days a week in both Bengali and English to answer any questions you may have. Chat with us directly via live chat or send us an email.
Live Chat
24/7 instant support — in Bengali and English. Log in to the site and you will find the chat button.
Email Support
[email protected] — contact us by email for detailed questions.